This guide explains how to update KMP to a newer version. Please note that this guide is useful for everyone who hosts KMP themselves. If your knowledge base is hosted by us - you do not need to update KMP, we will do this for you soon after new update is released.

Each version of KMP may include some major updates that can affect behavior and look of the application. Please check the subsequent update notices prior to updating. For example if you're upgrading from v5.3.1 to v6.0.2, you need to check update notices for v5.4, v6.0, v6.0.1, and v6.0.2.

To start updating log in to your KMP admin panel first.

You will see that the Updates module suggests you to update to the latest version. If you do not see this panel, it is probably turned off.

If you've got a message that says that update server is not available, you can troubleshoot this problem.

Please read carefully and follow the update instructions below in order to minimize possible issues during and after update.

When you've finished all preparations, click on the "Update to …" button.

Step 1 of 4: Update Information

First wizard page shows general information about the update. After you hit "Next", updater will download the latest update packages. It might take several minutes.

Step 2 of 4: Database Backup

This is your last chance to create a backup of your database before starting update process. There is a "Backup" button on this page, but we strongly recommend also backup the database as described above because this button makes only the database backup, but it doesn't back-up your attachments and images.

Step 3 of 4: File System Permissions   

On this step Update Wizard checks file system permissions and required modules. It will show you the list of files and directories that need write permissions. Usually there are many files that need write permissions, so it is better to setup permissions to all files at once recursively. This guide help with setting file permissions during and after update.

Press "Next" to start updating process. It might take several minutes.

Step 4 of 4: Update Results

If update has been successful, you will see this message.

You can click on the "Click here to view log" and scroll the log down - you should see the "Update successful." message at the bottom.

After successful update you must relogin in order to finish the update. Click the "Logout" link to log off.

You may need to go through the update process several times in a row to apply the latest updates (for instance, if you're updating from v6.0 to v6.0.2, you would need to go through the update wizard twice).

Post Update Actions

That's all and you are done with update!

Update file and folder access permissions.

Please press Ctrl-F5 (or Ctrl-R in Safari) in your browser after you login to KMP after update to make sure that your browser doesn't load old images and scripts from its cache.