Licensing and Pricing of Knowledge Base Software
KnowledgeBase Manager Pro licensing based on number of staff and client user accounts and doesn’t limit the number of readers who can access and use your public knowledge base.
Purchasing a license for Knowledgebase Manager Pro allows you to install a single production copy of the product on a single web server. An unlimited number of readers can browse your knowledge base, however only the number of user accounts you purchase can login to the user area and see restricted content. Each license supports certain number of staff accounts. Some licenses also support client accounts.
Staff users (one may also call them Editors, Authors, or Admins) are able to login to front-end and back-end. Their ability to access, create, and edit certain articles, categories, and use KB functions depends on their access permissions.
Client users are read-only users who can login to the front-end only. They cannot create or edit content. They can access certain restricted and public content if permitted.
Unlimited publications of knowledge base allowed on unlimited web servers owned by licensee. Product purchase includes 6-months free support and free updates period. You can purchase an extension of support and updates period for additional fee.
Knowledge Base software licensing and services fall into a number of broad categories:
- New licenses (on-premise) - for customers buying a KnowledgeBase Manager Pro license
- Hosted version - for those looking to have their knowledge base hosted on our servers
- License upgrades - for those looking to upgrade their license
- Software maintenance - for those looking to renew their software maintenance (support and updates)
- Training courses - for those looking to improve their skills in administration and contribution to knowledge base
- Academic license – discounted licensing for educational institutions
- Community & Open Source licenses - free licensing for the community
- Licensing terms - how we license our software
Our software purchasing FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact us.
All prices are in United States Dollars (USD).
New licenses (on-premise)
We believe the KnowledgeBase Manager Pro licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 6 months maintenance (updates/support) commencing from the date of purchase. Renewing maintenance is completely optional.
KnowledgeBase Manager Pro License | Commercial License | Academic License (25% discount) | |
|---|---|---|---|
| 1 Staff Account | One-Time Fee | $196 | $147 |
| 5 Staff Accounts | One-Time Fee | $396 | $297 |
| 10 Staff & 100 Client Accounts | One-Time Fee | $800 | $600 |
| 25 Staff & 500 Client Accounts | One-Time Fee | $1,500 | $1,125 |
| 50 Staff & 1,000 Client Accounts | One-Time Fee | $2,000 | $1,500 |
| 100 Staff & 5,000 Client Accounts | One-Time Fee | $3,000 | $2,250 |
| 250 Staff & 10,000 Client Accounts | One-Time Fee | $5,000 | $3,750 |
| 500 Staff & 100,000 Client Accounts | One-Time Fee | $7,500 | $5,625 |
| Unlimited Staff & Client Accounts | One-Time Fee | $10,000 | $7,500 |
| Buy Now! | Apply for Academic License! |
Note: Your Knowledge Base is visible and accessible at all times for public web visitors (no client-login required), unless you decide to restrict access to the whole Knowledge Base or its part for registered users only.
Hosted Version
With hosted knowledge base you don’t need to worry about any technical stuff – you can just do your work. We take care about installation, updates, backups, security, and everything needed to help you stay focused on your business.
Packages and pricing for hosted knowledge base. Learn more about Hosted Knowledge Base.
Knowledge Base Plan | Hosted (monthly) | Hosted (annual) |
|---|---|---|
| 5 Staff Accounts | $50 | $500 |
| 10 Staff & 100 Client Accounts | $100 | $1,000 |
| 25 Staff & 500 Client Accounts | $150 | $1,500 |
| 50 Staff & 1,000 Client Accounts | $225 | $2,250 |
| 100 Staff & 5,000 Client Accounts | $300 | $3,000 |
| 250 Staff & 10,000 Client Accounts | $500 | $5,000 |
| 500 Staff & 100,000 Client Accounts | $700 | $7,000 |
| 1,000 Staff & Unlimited Client Accounts | $1,000 | $10,000 |
| 2,500 Staff & Unlimited Client Accounts | $1,200 | $12,000 |
| 5,000 Staff & Unlimited Client Accounts | $1,500 | $15,000 |
| 10,000 Staff & Unlimited Client Accounts | $2,000 | $20,000 |
| Unlimited Accounts | need more? – contact us for custom terms | |
| Sign Up Now! | ||
Note: Your Knowledge Base is visible and accessible at all times for public web visitors (no client-login required), unless you decide to restrict access to the whole Knowledge Base or its part for registered users only.
Disk space and bandwidth of your hosted knowledge base are not limited.
License upgrades
You will be pleased to know that you can upgrade KnowledgeBase Manager Pro license at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 1 months of software maintenance.
If your organization has started with the license for the smaller amount of staff users of KnowledgeBase Manager Pro, perhaps you might want to upgrade as your needs grow.
As your business or needs grow, you might need to upgrade your license type. You pay the price difference between the advanced license type you need and the license you currently own plus 10 USD.
License Upgrade is available for purchase in your Members Area account.
License Upgrade | 5 S | 10 S & 100 C | 25 S & 500 C | 50 S & 1k C | 100 S & 5k C | 250 S & 10k C | 500 S & 100k C | Unlimited S & C |
|---|---|---|---|---|---|---|---|---|
1 S* to | $210 | $614 | $1,314 | $1,814 | $2,814 | $4,814 | $7,314 | $9,814 |
5 S to |
| $414 | $1,114 | $1,614 | $2,614 | $4,614 | $7,114 | $9,614 |
10 S & 100 C** to |
|
| $710 | $1,210 | $2,210 | $4,210 | $6,710 | $9,210 |
25 S & 500 C to |
|
|
| $510 | $1,510 | $3,510 | $6,010 | $8,510 |
50 S & 1k C to |
|
|
|
| $1,010 | $3,010 | $5,510 | $8,010 |
100 S & 5k C to |
|
|
|
|
| $2,010 | $4,510 | $7,010 |
250 S & 10k C to |
|
|
|
|
|
| $2,510 | $5,010 |
500 S & 100k C to |
|
|
|
|
|
|
| $2,510 |
* S = Staff Accounts
** C = Client Accounts
There are no license upgrade costs for hosted version.
Software maintenance (support & updates)
All licenses include 6 months of software maintenance (support and product updates). Beyond this initial 6 month period, you may renew your software maintenance for another 12 or 24 months at our discounted renewal prices.
Please note that software maintenance subscription is applied only to software packages that are installed on your server. If you’re using a hosted version, software maintenance is already included to the subscription.
12 months | 24 months | |
|---|---|---|
1 Staff Account | $98 | $196 |
5 Staff Accounts | $198 | $396 |
10 Staff & 100 Client Accounts | $400 | $800 |
25 Staff & 500 Client Accounts | $750 | $1,500 |
50 Staff & 1,000 Client Accounts | $1,000 | $2,000 |
100 Staff & 5,000 Client Accounts | $1,500 | $3,000 |
250 Staff & 10,000 Client Accounts | $2,500 | $5,000 |
500 Staff & 100,000 Client Accounts | $3,750 | $7,500 |
Unlimited Staff & Client Accounts | $5,000 | $10,000 |
Why renew KnowledgeBase Manager Pro software maintenance?
Although software maintenance is not mandatory, you greatly benefit from active support and maintenance. Support & Maintenance subscription includes:
- Minor and Major software updates
- Support by Phone, Email, Ticket System, Chat & Instant Messengers (Skype, ICQ etc.)
- Troubleshooting of any issue until it is resolved in full
- Installation and configuration assistance
Maintenance renewal commence from the expiration of the prior Software Maintenance, or from the subsequent Renewal Period purchase if prior Software Maintenance period is expired at the moment of subsequent Renewal Period purchase.
Training Courses
Training courses are delivered as a 3 hour interactive WebEx webinar with a teleconference facility. All sessions are led by one of our expert training instructors.
Individual | Organisation | |
|---|---|---|
| Max attendees | 1 | Unlimited |
| Price | $450 | $2,000 |
| Schedule | Fixed | Flexible |
| WebEx Session | Public | Private |
| Order Now! | Order Now! |
All prices indicated are in US dollars.
Individual level training allows one attendee to participate in an instructor lead session with attendees from other organizations. Individual sessions are pre-scheduled once per month, and the schedule will be provided after purchase.
Purchasing training at the Organization level gives you the freedom to schedule a private session that fits in with your schedule, and allows you to invite an unlimited number of attendees from your organization.
Learn more about training courses
Academic license
Web-Site-Scripts.com issues 25% discounted Academic Licenses for non-commercial use.
The following organizations are eligible for a KnowledgeBase Manager Pro Academic License:
- Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
- Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
- Public libraries
- Public museums
- Home-school programs
- Research institutes that are affiliated with an accredited university.
- Teaching hospitals that are affiliated with an accredited university.
- Training and teaching organizations that are accredited by a statutory government qualifications body.
Proof of accreditation or affiliation may be required when ordering a KnowledgeBase Manager Pro Academic License.
Apply for an Academic License discount
Community & Open Source licenses
Community
KnowledgeBase Manager Pro is provided with 50% discount for use by official non-profit organisations and charities (proof of non-profit status is required). There are certain organisations whose purpose is to make the world a better place, and we believe in helping them achieve that. We also issue free licenses for non-profit organizations from time to time.
Community licenses are designed for organisations which are:
- non-profit,
- non-government,
- non-academic,
- non-commercial,
- non-political and
- secular
in nature, that would not otherwise be able to afford Knowledgebase Manager Pro. If your organisation is philanthropic in nature then you probably qualify.
Open Source
Web-Site-Scripts supports and believes in the Open Source community.
To give back to the open source community (and hopefully improve the quality of those projects!), KnowledgeBase Manager Pro is free for any Open Source project to use.
There are a few requirements for an Open Source license, the main ones being:
- Established code base
- Publicly available project website
- Using an approved open source license
- Your KnowledgeBase Manager Pro instance will be publicly accessible
Apply for an Open Source Project License
Licensing terms
A KnowledgeBase Manger Pro commercial/academic license entitles you to:
- Deploy a single instance of KnowledgeBase Manger Pro in a production environment on 1 server
- Unlimited content, articles, categories, comments and public users
- Perpetual KnowledgeBase Manager Pro use
- Software maintenance for 6 months – including all updates and online support
License name defines the maximum number of user accounts that can be created to login and edit your knowledge base. However, there is no limit on the number of people who can view or browse your knowledge base.
Please read the End User License Agreement (EULA) for more details.
Still got questions? Please consult our purchasing FAQ or contact us.
